If a student has a “technical glitch” what should they do?

Do you have a policy in place for your online students in case there are technical issues with Blackboard?  If a student is having trouble submitting an assignment in Blackboard, do they have a way to get their assignment to you on time?  Following is a policy used by one UCA faculty:  “If you have trouble submitting the assignment in Blackboard then e-mail me a copy of the assignment BEFORE THE DEADLINE. You must then come to my office on Monday so that I can help you turn the assignment in officially in Blackboard. If you do not show up on Monday then the clock begins and you lose a letter grade per day.”  This policy does not work for every class or every faculty member across the board.  However, I challenge you to create a policy of your own that fits your class needs to allow students another submission method.