Below are quick summaries of key programs and software your instructor may be using for Academic Continuity as well as who to contact if you need assistance.

The IT Help Desk at UCA exists to respond to your technology issues and requests. Common tools supported by the IT Help Desk include Brightspace, Respondus, Google, and more.

If you are experiencing issues search IT Help Desk knowledge base for trouble shooting solutions. In addition you can contact IT Help desk by submitting an  IT Help Desk request ticket or calling (501)450-3107.

 

D2L Brightspace (more commonly known as simply Brightspace) is a course management system used by UCA.

 

Logging In

Students can log in to Brightspace from myUCA or at learn.uca.edu. Your username is the first part of your UCA email and (in the email jdoe1@cub.uca.edu, the username is jdoe1).

Once in Brightspace, click the Course selector, and then click the course you wish to access.

If you need information on how to navigate Brightspace or having technical problems, there are several support options. First, check UCA’s Knowledge Base for information regarding your problem. Next, check out D2L Brightspace Community and if you are still experiencing problems, contact the UCA IT Help Desk (see above).

 

Brightspace Pulse Mobile App is iOS and Android configured to enable you to access much of your Brigtspace content from your mobile devices.

 

 

Respondus LockDown Browser is a secure browser for taking exams in Brightspace. It prevents you from printing, copying, going to another URL, or accessing other applications during an assessment. If a Brightspace exam requires Respondus LockDown Browser, the exam will not be accessible with a standard web browser.

Step 1:  Install Respondus LockDown Browser

Step 2:  Review Student Quick Start Guide

Respondus Monitor

You may be required to use a webcam, in addition to LockDown Browser. (The webcam feature is sometimes referred to as “Respondus Monitor.”) Your computer must have a functioning webcam and microphone. Mac users must have Adobe Flash Player installed to use Safari, even if a different browser is normally used.

Step 1:  Review the Respondus Monitor section of the Student Quick Start Guide

Step 2:  Watch the following tutorial video:

 

Navigate is a student success management system that links people on our campus together – students, administrators, faculty, staff, and advisors – in a coordinated care network to support students from enrollment through graduation. Through the Navigate Student app or myUCA, students can make appointments, find resources, connect with study partners and more. Click here to learn more about Navigate and how to install. Please direct any additional questions to navigate@uca.edu

 

G Suite Learning Center

UCA uses the Google Suite (GSuite) set of productivity Apps. Google Drive and its associated apps are sometimes used for sharing and collaboration in courses.

 

• Get Started with Google Chat
• Get Started with Google Drive
• Get Started with Google Docs
• Get Started with Google Meet
• Get Started with Google Slides
• Get Started with Google Sheets

Basic Computer Skills Tutorials

GCF LearnFree.org provides tutorials for basic computer skills, including additional Microsoft Office Learning Tutorials.

Last updated 03/11/2020