Blackboard Collaborate

Blackboard Collaborate is an online collaboration platform that allows for virtual classroom or meeting spaces. This tool can be used inside or outside of Blackboard Learn.

We recommend using Firefox or Chrome when connecting to Collaborate. We also recommend that you have the most up to date Java version.

Technical Support

Blackboard IM

Blackboard IM is an academic-centric instant collaboration solution designed to promote learning through group work and academic and administrative help. One of the main differences between Blackboard IM and other collaboration solutions is that Blackboard IM synchronizes with UCA’s enrollment records. This means that students and instructors are automatically connected with other Blackboard IM users enrolled in the same courses. Blackboard IM also includes advanced features such as video chat, screen sharing, and a robust whiteboard feature.


Proxy Error

Since Blackboard Collaborate uses dynamic server assignment, it is not possible to state in advance precisely which server will host a session. This means the IP address is known only when the session actually starts. Therefore, you must ensure firewalls (and proxy systems) allow access to the entire set of Blackboard Collaborate servers using the following domain and IP address range. Blackboard Collaborate points services to the following IP range:

  • with netmask (in CIDR notation:

If you are unable to connect to Blackboard Collaborate and you keep getting a proxy error message, please ensure that the address block listed above is whitelisted. It is important to allow access to the complete block, as this may help to reduce the impact of any configuration changes that Blackboard Collaborate makes in the future.