Information Technology

News & Updates
Microsoft Drops Support of Windows XP as of April 15, 2014
As you may have read, Microsoft has announced that it will stop supporting Windows XP as of April 15, 2014. While Microsoft will continue to provide malware-assassin updates until mid 2015, your computer will eventually become open to new vulnerabilities that are discovered with the operating system, but not patched.If you currently are using a Lenovo R500 laptop or a Dell Optiplex 580 desktop that is still running Windows XP, Please look at the Microsoft Product License Key Label on the underside of theR500 and the top of the case for the Optiplex 580 confirm that it has a Windows 7 Pro license and that all 25 digits in the code are readable, if both of these conditions are met, you are eligiblefor an upgrade. For the Lenovo Laptop’s, you need to bring them by the IT Helpdesk so we can upgrade your device from Windows XP to Windows 7. For the Dell Optiplex 580′s, please notify the IT Helpdesk at Helpdesk@uca.edu. Please include your contact and Location information in the email. The IT Helpdesk will submit a workorder to upgrade your Operating System from Windows XP to Windows 7.

HPER Center Web Cam
Phase 2 of the HPER Center is now under construction.We have set up a webcam so you can observe the progess online. See the video feed at http://it.uca.edu/itcam/index.html. You must have QuickTime installed on your computer in order to view the video.

Helpful Information
UCA Supported Computers
The Information Technology department has provided a page for Limited and Supported Computers. The page list the expiration dates of all full supported, limited supported, and non supported computers owned by UCA.

Training Sessions
The Information Technology Department offers training for GroupWise Basics and GroupWise Calendaring and Task Management. The dates for the sessions can be viewed on the IT Calendar. If you are interested in attending a session(s), contact the IT Help Desk to sign up.

Network Maintenance – February 21, 2014

Task: Replace fiber optic equipment in Central Plant
Impact: Intermittent loss of network connectivity for Brewer Hegeman, Stanley Russ and Reynolds Hall.
Start Time: 5:30 p.m.
Duration: 3 hours
Notes:
Network Maintenance tasks are performed every Friday at 5:30 p.m.

IT Calendar at a Glance
GroupWise Basics
1:30 p.m. – 3:00 p.m.
Burdick Hall 218
March 10, 2014
Contact the Help Desk to signup for the class.

IT Newsletter

IT Help Desk	Students	Faculty/Staff
MyUCA	Technology	Email

Information Technology Help Desk
The Information Technology Help Desk exists to better respond to your requests and to schedule necessary service. We welcome you to contact us at 501.450.3107 or email us at helpddesk.uca.edu.

Some Services Provided By IT
GroupWise Client: Configure GroupWise Client to install on computer
Blackboard Collaborate: Online classroom presentations
Computer Security: Secure your computer.
iFolder: Share your files between computers.
Large File Transfer: Too big for email? Use the large file transfer service.
Downloads: Applications you can use for your computer.
Self Help Desk: Information to solve your computer problem.
Password Self-Service: Change your password online.
Teamviewer: Remote help for Windows or Mac.

Information Technology

Information Technology

Information Technology

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