Blackboard Collaborate Web Conferencing

Blackboard Collaborate Web Conferencing is an online collaboration platform that allows for virtual classroom or meeting spaces. This tool can be used inside or outside of Blackboard Learn. This is a new product to the university and online information is not yet available.

We recommend using Firefox or Chrome when connecting to Collaborate.  We also recommend that you have the most up to date Java version.

If you are unable to connect to Blackboard Collaborate and you keep getting a proxy error message, Please try the following:
Since Blackboard Collaborate uses dynamic server assignment, it is not possible to state in advance precisely which server will host a session. This means the IP address is known only when the session actually starts. Therefore, you must ensure firewalls (and proxy systems) allow access to the entire set of Blackboard Collaborate servers using the following domain and IP address range.Blackboard Collaborate points services to the following IP range:

  • 69.196.224.0 with netmask 255.255.224.000 (in CIDR notation: 69.196.224.0/19)

Please ensure that the address block listed above is whitelisted. It is important to allow access to the complete block, as this may help to reduce the impact of any configuration changes that Blackboard Collaborate makes in the future.

Technical Support

For 24 hr Technical Support via phone, chat or email click, visit:
http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1

For user self help: http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336

Tips on Participating in Session: Participant Quick Reference Guide