Help Desk

IT Help Desk

Welcome to the Information Technology Helpdesk. We are here to answer any questions and help you with your technology needs. We are located on the first floor of Burdick Hall, Room 106.

How May We Help You?
The Information Technology Help Desk exists to better respond to your requests and to schedule necessary service.
Helpful Information

Passwords – Information To Know
Passwords are not given over the phone or through emails. In order for a faculty, staff, or student to receive their password, they must come to the Information Technology Helpdesk with a picture ID.

Providing Information
If you are having a problem, please describe it in as much detail as possible. Questions like “Why doesn’t the Internet work?” are impossible to answer. If you are having a particular problem, please describe it in the best details you can. If you are sending information to a particular person, please specify that person in your message.

Emails
If you are sending email from a non UCA account please identify yourself. Are you a student? Do you work here? Do you live in the dorms? If we cannot tell who sent the message it will be more difficult to provide assistance. Anonymous emails may not receive a response.

Training Sessions

IT offers a few training courses for the faculty and staff of UCA to help better utilize some of the services by the IT Department. The sessions include:

  • GroupWise Basics
  • GroupWise Calendaring and Task Management
  • iFolder
  • Sophos Anti-Virus

For more about the training courses, visit the Training Sessions page. If you would like to attend a training session, contact the IT Helpdesk. The dates, times, and location of each can be viewed on the IT Calendar.

Information Technology Help Desk
Burdick Hall Room 106
Contact Us: 501.450.3107
Email Us: helpdesk@uca.edu

Technology

IT Help Desk Hours of Operation

Fall and Spring Semester

Sunday
2:00 p.m. – 7:00 p.m.

Monday – Friday
7:30 a.m. – 9:00 p.m.

Saturday
12:00 p.m. – 7:00 p.m.

Summer Session

Sunday
Closed

Monday – Friday
7:30 a.m. – 9:00 p.m.Saturday
Closed

Some Services Provided By IT
Centra: Online classroom presentations
Computer Security: Secure your computer.
iFolder: Share your files between computers.
Large File Transfer: Too big for email? Use the large file transfer service.
Downloads: Applications you can use for your computer.
Self Help Desk: Information to solve your computer problem.
Password self-Service: Change your password online.
Teamviewer: Remote help for Windows or Mac.