Email: Resetting or supplying passwords through email is prohibited.
In Person: Students, faculty and staff must provide a UCA ID, State ID or driver’s license or we cannot help them.
Over the Phone: Students, faculty and staff must supply all of the following or we cannot help them; (two or three of the four is not an option. All information has to be verified, no exceptions):
- First and Last Name
- UCA Student/Faculty/Staff ID Number
- Date of Birth
- The Last Four Digits of their Social Security Number
If you are having a problem, please describe it in as much detail as possible. Questions like “Why doesn’t the Internet work?” are impossible to answer. If you are having a particular problem, please describe it in the best details you can. If you are sending information to a particular person, please specify that person in your message.
If you are sending email from a non UCA account please identify yourself. Are you a student? Do you work here? Do you live in the dorms? If we cannot tell who sent the message it will be more difficult to provide assistance. Anonymous emails may not receive a response.
IT offers a few training courses for the faculty and staff of UCA to help better utilize some of the services by the IT Department. The sessions include:
- GroupWise Basics
- GroupWise Calendaring and Task Management
For more about the training courses, visit the Training Sessions page. If you would like to attend a training session, contact the IT Helpdesk. The dates, times, and location of each can be viewed on the IT Calendar.