Help Desk

Passwords

Email: Resetting or supplying passwords through email is prohibited.

In Person: Students, faculty and staff must provide a UCA ID, State ID or driver’s license or we cannot help them.

Over the Phone: Students, faculty and staff must supply all of the following or we cannot help them; (two or three of the four is not an option. All information has to be verified, no exceptions):

  1. First and Last Name
  2. UCA Student/Faculty/Staff ID Number
  3. Date of Birth
  4. The Last Four Digits of their Social Security Number

Providing Information

If you are having a problem, please describe it in as much detail as possible. Questions like “Why doesn’t the Internet work?” are impossible to answer. If you are having a particular problem, please describe it in the best details you can. If you are sending information to a particular person, please specify that person in your message.

Emails

If you are sending email from a non UCA account please identify yourself. Are you a student? Do you work here? Do you live in the dorms? If we cannot tell who sent the message it will be more difficult to provide assistance. Anonymous emails may not receive a response.

Training Sessions

IT offers a few training courses for the faculty and staff of UCA to help better utilize some of the services by the IT Department. The sessions include:

  • GroupWise Basics
  • GroupWise Calendaring and Task Management
  • iFolder

For more about the training courses, visit the Training Sessions page. If you would like to attend a training session, contact the IT Helpdesk. The dates, times, and location of each can be viewed on the IT Calendar.