Help Desk

Welcome to the Information Technology Helpdesk. We are here to answer any questions and help you with your technology needs. We are located on the first floor of Burdick Hall, Room 106.

Passwords – Information To Know
Passwords are not given over the phone or through emails. In order for a faculty, staff, or student to receive their password, they must come to the Information Technology Helpdesk with a picture ID.

Providing Information
If you are having a problem, please describe it in as much detail as possible. Questions like “Why doesn’t the Internet work?” are impossible to answer. If you are having a particular problem, please describe it in the best details you can. If you are sending information to a particular person, please specify that person in your message.

Emails
If you are sending email from a non UCA account please identify yourself. Are you a student? Do you work here? Do you live in the dorms? If we cannot tell who sent the message it will be more difficult to provide assistance. Anonymous emails may not receive a response.

IT offers a few training courses for the faculty and staff of UCA to help better utilize some of the services by the IT Department. The sessions include:

• GroupWise Basics
• GroupWise Calendaring and Task Management
• iFolder
• Sophos Anti-Virus

For more about the training courses, visit the Training Sessions page. If you would like to attend a training session, contact the IT Helpdesk. The dates, times, and location of each can be viewed on the IT Calendar.