Help Desk

The Information Technology Helpdesk exists to better respond to your requests and to schedule necessary service. If you are not able to find the answer to your problem or question(s) on our web page you can send an email to us at helpdesk@uca.edu or call us at 450-3107. The Information Technology Help Desk is located in the Burdick Hall(BH) room 106. Help Desk Hours

Fall and Spring Semester
Sunday 2:00 p.m. - 7:00 p.m.
Monday - Friday 7:30 a.m. - 9:00 p.m.
Saturday 12:00 p.m.. - 7:00 p.m.
Summer Sessions
Sunday Closed.
Monday - Friday 7:30 a.m. - 9:00 p.m.
Saturday Closed

Help Desk Information
Before sending email to the Help Desk please note the following:

  • If you are sending email from a non UCA account please identify yourself.
    • Are you a student?
    • Do you work here?
    • Do you live in the dorms?

    If we cannot tell who sent the message it will be more difficult to provide assistance. Anonymous emails may not receive a response.

  • If you are having a problem please describe it in as much detail as possible. Questions like "Why doesn't the Internet work?" are impossible to answer. If you are having a particular problem, please describe that particular problem.
  • If you are sending information to a particular person, please specify that person in your message.

Passwords
Passwords are not given over the phone. In order for a faculty or student to receive their password, they must come to the Information Technology Helpdesk  with a picture ID.

 Help Desk Quick Links

Large File Transfer transfers any file that is too large to send through email. A notification will appear in the recipient's email to access the file.Transfer

On-Campus Computer Lab Locations list all the available computer labs around the UCA campus

Password Self-Service provides the UCA community an opportunity to change passwords from any internet connection at any time of the day we provide a self service program.

Self HelpDesk has helpful information that helps you solve problems with your computer, installing iFolder 3, and much more.

Supported Computer
Models provides a list of supported UCA desktops, laptops, etc. for UCA faculty and staff

Teamviewer for Windows
Teamviewer for MAC OS
is a quick remote support application for UCA Faculty and Staff.