Help Desk

Help Desk Information
Before sending email to the Help Desk please note the following:

• If you are sending email from a non UCA account please identify yourself.
  • Are you a student?
  • Do you work here?
  • Do you live in the dorms?

  If we cannot tell who sent the message it will be more difficult to provide assistance. Anonymous emails may not receive a response.

• If you are having a problem please describe it in as much detail as possible. Questions like "Why doesn't the Internet work?" are impossible to answer. If you are having a particular problem, please describe that particular problem.
• If you are sending information to a particular person, please specify that person in your message.

Passwords
Passwords are not given over the phone. In order for a faculty or student to receive their password, they must come to the Information Technology Helpdesk  with a picture ID.

Centra allows the use of web and video conferencing across the web.

Computer Security helps you to keep your computer safe from viruses, spyware and other malicious attacks to your computer.

iFolder 3 allows you to obtain your files through any internet connection.

Large File Transfer transfers any file that is too large to send through email. A notification will appear in the recipient's email to access the file.

Password Self-Service provides the UCA community an opportunity to change passwords from any internet connection at any time of the day we provide a self service program.

Self Help Desk has helpful information that helps you solve problems with your computer, installing iFolder 3, and much more.

Software/Downloads page provides information and installations about applications that you can use install on your computer.

Teamviewer for Windows
Teamviewer for MAC OS
is a quick remote support application for UCA Faculty and Staff.