Help Desk

Help Desk location

The IST Help Desk at UCA exists to respond to your technology issues and requests, as well as schedule necessary service.

To submit a request, click the button below.

Submit a Help Desk request

You can also contact us by phone (501-450-3107), or visit us in person at Burdick Hall 101 (see map on right).


Fall and Spring Hours

Mon–Fri: 7:30 am–9:00 pm
Saturday: 12:00 pm–7:00 pm
Sunday: 10:00 am–9:00 pm

Summer Hours

Mon–Fri: 7:30 am–9:00 pm
Saturday: closed
Sunday: 10:00 am–9:00 pm

Our Policies

Service Eligibility

Help Desk services are available to all current UCA students, faculty, and staff. We cannot assist the general public with technical support issues. If you call the Help Desk, please be prepared to supply your full name and UCA ID number (listed on your UCA BearCard). If you visit us in person at Burdick Hall 101, please be prepared to show us your UCA BearCard.


For security reasons, any issues regarding passwords are treated differently than normal technical support issues and may require additional layers of identity verification. You can change your password anytime by visiting We will not reset or supply passwords via email.

Your UCA password must be changed every 90 days or it will expire. You will receive warnings via your UCA email account every day beginning 14 days in advance of your password expiring. Once your password expires, you are no longer able to change it online. If your UCA password does expire, you have two options for resetting it:

  1. Come to the IST Help Desk in person with your UCA BearCard.
  2. Call the IST Help Desk with all of the following information available:
    • your full name
    • your UCA ID number (on your BearCard)
    • your date of birth
    • the last four digits of your social security number

To avoid these situations, always change your password before it expires.

Personal Computers

Our services are limited to university-owned technology. Therefore, we are prohibited from working on personally-owned computers and devices. However, we are more than willing to answer questions and recommend solutions for any problems you may have.

Tips When Contacting Us

  • Please describe your issue with as much detail as possible. Non-specific questions like “Why doesn’t the Internet work?” are impossible to answer. The more details you can provide about your issue, the better prepared we are to serve you and resolve your issue.
  • If you are sending information to a particular person at the Help Desk, please specify that person in your message.