We are looking for a Network Operations Center (NOC) Engineer to join our team in central Arkansas.
Specific responsibilities include:
- Serve as the first point of contact for clients seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by clients
- Walk the client through the problem-solving process
- Provide accurate information on IT products or services
- Record events and problems and the resolution in ticketing system
- Follow-up and update client status and information
- Escalate unresolved issues to the appropriate internal team
Required skills:
- 1+ years’ experience in Help Desk role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Solid understanding of computer systems
- Ability to diagnose and resolve basic technical issues
- Excellent communication and customer service skills
Nice to have skills:
- Experience with ConnectWise Manage
- Experience with a Managed Service Provider (MSP)
To learn more, email careers@edafio.com, or apply here.