Frequently Asked Questions

Is there a tutorial I can watch to see how the Outreach Course Catalog works?

Yes! has video tutorials that walks you through each step of the process.

What is my username for my Outreach account?

Your username was assigned to you by our system when your user profile was created.  The default username is normally your First and Last name as one word with the first letters of each name capitalized or if you have a common name it will be First, Middle Initial, and Last Name.  For example: JaneSmith  OR JaneRSmith  You can change this at any time once you log into your account.

If you have only registered over the phone, you will need to request a temporary password by typing your username and email address at the account recovery page.

Why do you need my email?

In order to enroll in a class, your account is set up using your email address and a copy of your receipt is emailed to you after enrolling in a class. We also use your email to send you informative email updates about new classes and educational opportunities.  If you do not wish to receive email updates, just unsubscribe by clicking the link on any of the emails about updates.

If you take a course with us, we will also use your email to send you a brief online survey evaluation on the course you took.

I don’t have an email address. Can I still register?

If you did not give us a valid email address when you registered for classes you will need to contact Outreach at 501-450-3118 to manually set your username.

What if I share an email with someone else?  Will our usernames be the same?

No, they will not be the same.  If you have signed up with an email address that you share with another individual, the online system will assign you usernames.  When you request your username please be aware that all the usernames associated to that email will be sent in the username recovery.  If you are unsure which account is yours, you will need to contact Outreach at 501-450-3118 to manually set up your online access.

I don’t remember the email address I used to register. What am I to do?

If you don’t remember which email address you may have used, you can contact Outreach Monday to Friday, 8:00 am –  4:30 pm and they will assist you in registration and/or setting up your username and password.

What if I don’t have access to my old email address anymore?

If you don’t have access to the email account assigned to your account, you can contact Outreach Monday to Friday, 8:00 am – 4:30 pm and they will assist you in registration and/or setting up your username and password.

I can’t find my username.  Can I just set up a new account?

Yes, you can set up a new account and submit your order for processing, however, you cannot use the same username or email as your previous account.   Any prior classes you may have taken will not show up on your account until the Outreach consolidates your student records.

What if I don’t remember my password?

If you can’t remember your password, there is a link on the sign up page to reset your password for your account.  Our system will send you a temporary password that you can use to access your account.  Please be aware that once you have successfully logged in with the temporary password you will have to choose a new password before completing your order.

How do I access my account with the temporary password?

When you receive the email with your temporary password there will be a link to the login page.  Enter your username and for best results, copy and paste the temporary password.  Once the temporary password has been accepted you will need to set up a new password in order to finish processing your order.

Can I register two people in the same account?

Your online account is tied directly to your Student Identification Number with UCA Outreach, therefore each student must have their own individual account to sign up and pay for classes.  You will need to create an additional account for every person who is registering for classes.

Can I pay for someone else’s registration?

Yes, when you register online you can put a separate billing address/contact than the address of the registrant.

What are your refund and cancellation policies?

You can read more about the refund and cancellation policies of the different areas of our Division on our Refunds and Cancellations page.

I am having trouble registering in the system.  I click the submit button and nothing is happening.  What is the problem?

At this time, if you are using Internet Explorer 9 (IE9), you will need to set your browser to compatibility view in order to finish a registration in our system online.  To set this, click on Tools>Compatibility View settings>Display all websites in Compatibility View (at bottom of the window).

Here is a helpful video on how to set your browser to compatibility view.

I am a Senior (55 and over) and I want to register under the senior rate for a community education course.  How do I register for the senior rate?

If you are a Senior, you can register yourself by making sure your birth date is correct on your online account when checking out and choose the “Bill Me Later” option as their payment option when checking out.  Alternatively, if you need assistance in registering with the senior rate, you can email or call us at 501-450-5811.

I’m a PAID Alumni Association member.  How do I get the discount for my community education classes?

If you are registering online, you will need to complete a registration into the PAID Alumni Association course first.  You can find this course by clicking Community Education Courses category in the online catalog or clicking the button below.  After you complete your registration, return to the catalog and register for any of the community education courses and the discount will automatically be applied to any courses in which you register.   Remember, your paid membership will be verified with the UCA Alumni Association.

Alumni Association Members Start Here!