Wireless Internet Trouble Shooting

Wireless Network in UCA Housing

Thank you for visiting our wireless network page. Below you will able able to find resources that will help you address wireless connectivity concerns you may be experiencing. There are two different types of wireless connections for our residential communities. You can find your community under the sections labeled “UCA Wireless Connection” or “Conway Corp Wireless Connection.”

UCA Wireless Connection

  • Residential Communities with UCA Wireless
    • Bernard Hall
    • Carmichael Hall
    • Short/Denney Hall
    • Baridon Hall
    • Conway Hall
    • New Hall
    • Farris Hall
    • Hughes Hall
    • State Hall
    • Bear Hall
    • Arkansas Hall
    • Stadium Park Apartments
    • Donaghey Hall
    • Greek Village

How to Report UCA Wireless Connection Issues

  • Submit a Help Desk request via UCA Information Systems & Technology. Here’s the link below: https://uca.edu/ist/need-help/help-desk/
  • When you visit the page, click on the red box that says “Submit a Help Desk request” and complete the form that populates on the page entitled “Help Desk Request Form.
  • You can also call the IST Help Desk during the office hours below:
    • IST Help Desk (501)450-3107 – {Burdick Hall 101}
      • Monday-Friday: 7:30am-9:00pm
      • Saturday-Sunday: Closed
  • Please do not submit your request through the Maintenance Request on your My Housing portal.

Conway Corp Wireless Connection

  • Residential Communities with Conway Corp Wireless
    • Bear Village Apartments
    • Oak Tree Apartments
    • Erbach Apartments
    • Torreyson Apartments
    • Georgetown Apartments
    • Elizabeth Place Apartments
    • Western Heights Apartments

How to Report Conway Corp Wireless Connection Issues

  • Submit an Apartment Wifi Work Order form. Here’s the link below: 
  • If you do not receive a follow-up response within 24 business hours of the submission of your response please contact Veneta Fricks, Assistant Director of Housing and Residence Life during the office hours below:
    • (501)852-2383 – {Bernard Hall, Suite 201}
    • Monday-Friday: 8:00am-4:30pm
    • Saturday-Sunday: Closed
  • Please do not submit your request through the Maintenance Request on your My Housing portal, IST Help Desk or attempt to contact Conway Corp directly.