Resources for Online: Technical

Blackboard Help

If you are having technical problems, there are several support options. First, you should check Blackboard’s Knowledge Base for information regarding your problem. Next, check out UCA IT Help Desk’s Knowledge Base and if you still experiencing problems, contact the UCA IT Help Desk (see above).

To get a brief introduction on how to login to Blackboard and how to navigate your course, watch the tutorial video below.

For a playlist of videos on how to do the basic functions of using Blackboard as a student (Submitting an assignment, posting to a discussion forum, viewing your grades), check out this link: Blackboard Tutorials for Students

The name presented in Blackboard is populated from Banner (UCA’s student information system). To change your name in Blackboard and any other UCA system Banner shares information with, send a request to the Registrar’s office using the Preferred First Name form.

Blackboard Collaborate Ultra Support

The knowledge base for Collaborate Ultra provides several resources for support. If you still experience problems, call the 24-hour Collaborate Ultra support center at (844) 570-6764 or live chat.

Blackboard Mobile App

Blackboard has an app for iOS and Android that enables you to access much of your Blackboard Learn content from your mobile devices.

Computer Skills

GCF provides tutorials for basic computer skills, including additional Microsoft Office Learning Tutorials.

Google Suite

UCA uses the Google Suite (GSuite) set of productivity apps. Google Drive and its associated apps are sometimes used for sharing and collaboration in courses.

Respondus Lockdown Browser and Monitor

Respondus LockDown Browser

Respondus LockDown Browser is a secure browser for taking exams in Blackboard. It prevents you from printing, copying, going to another URL, or accessing other applications during an assessment. If a Blackboard exam requires Respondus LockDown Browser, the exam will not be accessible with a standard web browser.

Step 1:  Install Respondus LockDown Browser
Step 2:  Review Student Quick Start Guide

Respondus Monitor

You may be required to use a webcam, in addition to LockDown Browser. (The webcam feature is sometimes referred to as “Respondus Monitor.”) Your computer must have a functioning webcam and microphone. Mac users must have Adobe Flash Player installed to use Safari, even if a different browser is normally used.

Step 1:  Review the Respondus Monitor section of the Student Quick Start Guide
Step 2:  Watch the following tutorial video:

UCA Help Desk

The IT Help Desk at UCA exists to respond to your technology issues and requests, as well as schedule necessary service. Common tools supported by the Help Desk include Blackboard, Respondus, Google, Kaltura, and more! You can:


Zoom is a web-conferencing service available to all UCA students. The Knowledge Base for Zoom offers several tutorials and videos for frequently asked questions.

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