July 17, 3:00 – 6:00 pm, UCA Downtown, Conway, AR |
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Bob Cipriano served as a department chair for 28 years and has conducted research and written extensively on such topics as civility and collegiality in higher education, managing conflict, and the changing roles and responsibilities of academic leaders. He is the author of Facilitating a Collegial Department in Higher Education: Strategies for Success and co-author with Jeff Buller of A Toolkit For Department Chairs and A Toolkit for College Professors. |
Back by popular demand, Bob Cipriano will be returning to NCAD to present a new workshop on
Managing Conflict: Practical Strategies for Dealing with a Challenging Colleague
Conflict is inevitable — it is the natural outcome of human interaction. However, it is important to note that anger, disrespect, bullying, grudges, hurt, and blame are not. Being disrespectful, nasty and uncivil is a conscious choice. Although conflict is to be expected, how we choose to respond is a choice. The academy has a long-standing and enviable position that welcomes differences of opinion. What we all aspire to is to have respected discussions whereby people feel confident that their viewpoints count and that they will not be scorned for expressing their opinion, no matter how “illogical” it may appear to their colleagues. There are proven strategies that will facilitate turning a conflict into a problem to be solved.
This highly interactive workshop will consist of the following major themes:
- Workplace incivility in the academy
- Concepts of conflict
- “Fair Fighting” for Resolving Conflicts
- Myths & realities of anger
- When & how to manage conflict
- 8 steps to turn a conflict into a problem to be solve
Case Studies and Role Playing will be used throughout the workshop.