2020-2021 Student Support Guide

To jump to subject click on the title:

ONLINE LEARNING SUPPORT
ACADEMIC SUPPORT
STUDENT SUCCESS
COLLEGE EXPERIENCES
FINANCIAL
HEALTH and WELLNESS
GLOSSARY

Online Learning Support

Enrolled in an online or hybrid course and need to improve your study strategies?  Need to reach a tutor online?  UCA has you covered for all of your online learning needs!

Types of online courses

Online (Synchronous) – Students and faculty meet online at a given time to discuss assignments, participate in a lecture, or work on a project.   Online (S) courses require reliable internet access, and a computer with a mic and camera.

Online (Asynchronous) – Faculty post assignments that students work on individually or with peers at various times.  Online (A) courses require reliable internet access, and you may need a camera and mic with your computer.

Hybrid – Students and faculty will meet in a classroom at given times, and may meet either synchronously or asynchronously online at other times.

Resources for Improving Your Online Learning Skills

The Office of Student Success website includes information on how to improve your online learning skills and strategies.  Uca.edu/studentsuccess/online-learning-success/

Peer Success Coaches are available to assist you with online learning skills, time management, and use of the campus LMS (Blackboard) or Google.  Make an appointment online.  Uca.edu/studentsuccess/successcoaching/

Tutors in Tutoring Services are available to assist you with study tips, guidance on using course technology, and course content. Find a tutor on GoBoard. Uca.edu/success

The UCA Library’s Lib Guide on Information Literacy provides valuable tips for finding and evaluating sources, including online sources.  uca.libguides.com/mgmt3355/informationliteracy

StudentLingo video workshops are available on how to get organized and stay motivated in your online courses. Go to myUCA l StudentLingo

Online Student Support Resources

The Center for Writing and Communication tutors are available to assist you in developing written projects and oral presentations.  The CWC’s “Quick Help” tab also provides helpful writing and presentation information, as well as basic citation guidelines.  uca.edu/cwc

Counseling Center services are available online, by phone, and in person. Uca.edu/counseling

Torreyson Library Research and Reference Desk services are accessible online.  Uca.edu/library

Tutoring Services are available online for UCA Core subjects, mathematics, and sciences.  uca.edu/success

Information Technology assistance is available online.  Important sites include:

TechTips for Blackboard, Google, Respondus, and more are also available on the UCA Library website. uca.libguides.com/techtips

ACADEMIC SUPPORT

ACADEMIC ADVISING
Advisors work with students to determine their academic goals and develop a plan of study that follows the Academic Map (AMAP) for a student’s chosen major. How do I find out who my advisor is? Go to myUCA, log in, select DegreeWorks.
How do I contact my advisor? Many advisors can be contacted and accept appointments through GradesFirst (myUCA, GradesFirst). If not, use their UCA email address.

ADVISING
uca.edu/advising

ATHLETIC ADVISING
uca.edu/athleticadvising

CENTER FOR WRITING AND COMMUNICATION
The Center for Writing and Communication (CWC) can guide you through the composing process for any writing or communication project or presentation, for any class, at any stage of the process.
How do I make an appointment with the CWC? Appointments must be made online or over the phone.
Thompson Hall 109
M-F 8 am – 2:30 pm, Tuesdays-Thursday 6:00 pm – 9:00 pm
(501) 450-5123 | uca.edu/cwc
cwc@uca.edu

DEGREE WORKS
Degree Works is a “comprehensive academic advising, transfer articulation, and degree audit” program that can help you manage your time to degree. It allows you to plan your class schedule according to needed degree and institutional requirements, and monitor your academic progress. Degree Works can be located through myUCA.
How do I know which degree requirements I have met? Check your Degree Works account through myUCA!

DEPARTMENT OF STUDENT TRANSITIONS
Student Transitions courses and faculty assist students in making a successful transition to college academic life. The department offers co-requisite developmental courses in math, reading, and writing, pairing a developmental course with a college-level course. The department also houses the First-Year Seminar course Journeys to Success (ACAD 1300).
Old Main 10
(501) 450-3220
uca.edu/dst

DISABILITY RESOURCE CENTER
The Disability Resource Center (DRC) works with students, faculty, and staff to create an accessible and inclusive environment so all our students have full access to UCA classrooms, programs, and events, and can maximize their college experience. Services include identifying academic and residential accommodations.
How do I request accommodations? Students wishing to utilize DRC services should register online as soon as possible.
Student Health Center 212
(501) 450-3613
uca.edu/disability

FIRST-YEAR SEMINARS (FYS)
First-Year Seminar courses are designed to help new students succeed at UCA. These courses fulfill a specific Core area requirement, and emphasize written and oral communication skills.
uca.edu/core/first-year-seminar

GRADESFIRST
Students may use this campus-wide system to schedule appointments and communicate with advisors, peer coaches, tutors, and faculty. GradesFirst also tells you when an academic alert has been issued for you by a professor.
How do I get to GradesFirst? Log in to myUCA and select GradesFirst

HONORS EDUCATION
The University of Central Arkansas has a variety of exemplary studies opportunities available for students including the Schedler Honors College, the University Scholars Program, Honors in the Major, and National Fellowship Advising.
McAlister 306
501-450-3198
uca.edu/honors

IT HELP DESK
The IT (Information Technology) Help Desk can answer questions and recommend solutions for technical problems you may have. UCA IT also offers the Microsoft Office Suite free to students.   Where do I get help using Blackboard? Get answers to your questions about Blackboard online at https://help.blackboard.com/Learn/Student .
(501) 450-3107
uca.edu/it/need-help

LEARNING COMMUNITIES (RESIDENTIAL and COMMUTER)
UCA’s Living and Learning Community programs include five Residential Colleges (Stars, Biz, EDGE, HPaW, STEM), the Honors College, and the University Scholars Program. A learning community for commuter students is provided through the Minton Commuter College in Old Main Hall. Learning Communities provide students an environment for integrating learning into daily life through small classes (some in our residence halls!), academic programming, and, in some cases, on-site faculty and peer mentors.

Office of Learning Communities
Old Main 104
uca.edu/residential

Schedler Honors College
University Scholars Program
uca.edu/honors

LIBRARY
Torreyson Library is designed as a place for students to research and study. The library’s collection includes almost one million titles in a variety of physical and online formats and many textbooks for core classes. The library provides multi-use study spaces and individual, small and large group study rooms. Desktop computers, printers, scanners, and copiers are available for student use and students can borrow laptops, headphones, webcams, and financial and graphing calculators from the Circulation Desk.  Research help can be found by making an Online appointment at https://uca.edu/library/research-coach/
(501) 450-5224
uca.edu/library

OFFICE OF STUDENT SUCCESS

The Office of Student Success (OSS) staff and faculty support and empower students to achieve their academic goals through the following programs and services:

The Academic Recovery Program assists students in raising their academic standing and improving their academic skills. Students not on good academic standing are contacted each semester about participation.

Academic Success Workshops are offered each semester on topics such as time management, test-anxiety, note-taking skills and communication skills. Online workshops are also available through the OSS website.

FirstGen@UCA (UCAF1RSTS) raises awareness of the challenges faced by first-generation college students and promotes resources available to first-generation students.

New Bear Central
is an online extended orientation and transition program that teaches students how to use Blackboard and introduces them to campus resources.

Success Coaching is available in first-year residence halls, the Honors College, and in Old Main 106. Peer success coaches assist with study strategies, time management, and other academic skills.

Summer Academy Summer Start
bridge programs provide incoming first-year students opportunities to begin their college careers early through summer classes and programs. Start Early, Start Right!

Supplemental Instruction (SI)
is an academic assistance program that utilizes regularly scheduled, informal review sessions in which students compare notes, discuss readings and predict test items. Available in BIOL 1440, BIOL 1402, CHEM 1402, ACCT 2310 and PSYC 1300.

Tutoring Services offers free centralized peer tutoring for UCA Core courses and most upper-level math and science courses.  Online tutoring available from 9 AM – 9 PM Monday – Thursday, Friday 9 AM – 3 PM,  and Sunday 4 PM- 9 PM.  uca.edu/success/online-tutoring
In-person appointments are available through GradesFirst.
Tutoring Services Center is located in Torreyson 223.

The UCAN Program
(“Unlocking College Academics Now”) provides students on first academic suspension the opportunity to continue their enrollment while engaging in workshops and small group sessions.

Office of Student Success | studentsuccess@uca.edu
Old Main, Suite 104
(501) 450-3125
uca.edu/studentsuccess

REGISTRAR’S OFFICE
The Registrar maintains student academic files, the Academic Calendar, FERPA waivers, schedule of classes, final exam schedules, transcripts, and applications for graduation.
How do I apply for graduation? See guidelines for applying for graduation on the Registrar website.
Harrin Hall 224
M-F 8:00 am – 4:30 pm
450-5200
regofc@uca.edu
uca.edu/registrar

SERVICE-LEARNING and VOLUNTEERISM
Service-learning courses are offered across the curriculum and allow students to complete a community service project connected with the academic curriculum. Students interested in community engagement and service can also volunteer independently or with a group with one of our community partners, on the Big Event day of service in March, or on a Bear Boots on the Ground alternative break experience. Students who log service-learning and volunteer hours are eligible for recognition such as the Bears Serve Challenge (logging 30-plus hours in a year) and the community service graduation cord (logging 100-plus hours by graduation).
How can I volunteer through UCA? Check CubConnect for a calendar of volunteer events, or see the list of Community Partners for information about current needs for volunteers in our community or email volunteer@uca.edu if you need help connecting with an organization or finding a project.
(501) 852-7416
lgraybeal@uca.edu
uca.edu/volunteer

STUDY ABROAD
Studying abroad is one of the most challenging and rewarding adventures you can experience during your college career! UCA offers study abroad trips for a semester or a few weeks. Stop by the Study Abroad office in the library and see what might work for you.
Torreyson Library 109
(501) 450-3646
studyabroad@uca.edu
uca.edu/studyabroad

TRANSFER SERVICES
Transfer Services conducts a thorough review of every incoming transfer student’s academic record, with the goal of maximizing the application of previously earned credit hours toward degree requirements at UCA. Within this process,
If you have any questions regarding how your previously earned credit hours apply toward your current degree requirements at UCA, please contact Transfer Services for assistance.
Transfer Services
Harrin Hall 134
501-852-2790
ucatransfer@uca.edu

TUTORING
UCA offers free centralized peer tutoring for all Core courses and most upper-level math and science courses through the Tutoring Services Center.  Online Appointments via Go Board.  The Center also offers treadmill desks, and computer and laptops for individual study.
Torreyson Library 223
501-852-0720
uca.edu/success
M-Th 9:00 am – 9:00 pm | F 9:00 am – 3:00 pm | Sun 4:00 pm – 9:00 pm

Some departments also provide free tutoring services. See: uca.edu/success/home/departmental-tutoring/

UCA BOOKSTORE
The UCA Bookstore provides textbooks and UCA gear. Textbook rentals are an affordable option for students through the Bookstore, which is located in the UCA Student Center.
What do I do if I can’t afford textbooks? The Student Support and Resource Center at UCA has emergency funding available to help you! Many textbooks are available through the Library’s Reserve Desk.
Apply online at uca.edu/ssds/emergency-textbook-grants
theUCAbookstore.com

CENTER FOR LEADERSHIP DEVELOPMENT
The Center for Leadership Development (CLD) offers students opportunities for comprehensive leadership development through workshops, presentations, self-guided resources, and student leadership teams.
How do I improve my leadership skills? Attend one of our Bear Talks or register for one of our workshops!
Student Center Basement Room 011
uca.edu/lead

COLLEGE EXPEREINCES

BEAR X
The Bear Experience Co-curricular Transcript is an official university document that formally records a student’s out-of-classroom learning experiences. Students have the opportunity to thoughtfully plan their college experiences by integrating them with their academic curriculum, personal values and future goals.

CUBCONNECT
CubConnect is a centralized hub for student engagement! CubConnect integrates RSOs, campus events and activities, campus news, volunteer hours, co-curricular experiences, and student involvement into one platform. CubConnect you to find an RSO that fits your interest, vote in campus-wide student election, and find volunteer/service projects that complement your co-curricular experience. GET CONNECTED NOW… Log in using your cub email account at uca.edu/cubconnect

OFFICE OF DIVERSITY AND COMMUNITY
The Office of Diversity and Community provides services to enhance the academic and personal success of students from underrepresented populations. These services include: the Minority Mentorship Program, the Black Male Achievement Challenge (B-MAC), Project X, the Latino/Hispanic Outreach, and PRISM Alliance. The office also houses the Academic Bridge Connection (ABC) Resource Center.
Bernard Hall 207 | (501) 450-3135
uca.edu/diversitycommunity

HOUSING
Living on campus will be one of the most rewarding experiences during your time at UCA. Not only does it give you advantages such as convenient access to campus facilities and comfortable living accommodations, but you also have a residence life staff that is here to help you. If you have questions about your room, getting involved on campus, or just about anything else, ask your Resident Assistant (RA) or your Residence Coordinator (RC)! First-year residence halls also have Peer Success Coaches available to help you with improving your study skills, time management, and other academic skills.
Bernard Hall Suite 201 | (501) 450-3132
uca.edu/housing

INTERNATIONAL ENGAGEMENT
The University of Central Arkansas Division of International Engagement coordinates all university international activities and programs. Working with UCA faculty and students, we offer programs that help students become leaders, global citizens, and lifelong learners.
Student Center 207
uca.edu/international

STUDENT GOVERNMENT ASSOCIATION
The Student Government Association (SGA) is the primary representative voice for UCA students. SGA formulates policies and allocates student activity fees to student organizations and university departments. SGA also works closely with administration on issues that directly affect UCA students. | uca.edu/sga

STUDENT LIFE
Student Life provides opportunities for learning, leadership, community building, creative expression, volunteerism, mentoring and much more.
UCA offers more than 200 student organizations, clubs and recreational activities to help students engage in campus life, and become active members of the UCA community. Student organizations, including the student activities board host regular activities throughout the year, including guest lecturers, dances, comedy acts, concerts and novelty events.
How do I get involved in UCA organizations? See CubConnect on myUCA for more information on how you can become involved at UCA!
Student Center 207 | uca.edu/studentlife

UCA FAMILY NETWORK
The UCA Family Network is designed to be a one-stop shop for information and programs for families of UCA Bears. Be sure to share this information with your family!
families@uca.edu
uca.edu/families

FINANCIAL

CAREER SERVICES
Career Services provides access to career planning, programs and presentations. Information on employment opportunities including work-study and internships through Bears4Hire Handshake.
Bernard Hall 311
(501)450-3134
uca.edu/career/jobs
bears4hire@uca.edu

FINANCIAL AID
The Student Financial Aid Office assists students who have institutional, private, state, and federal assistance in the form of scholarships, grants, work-study, and loans.
How do I see my Financial Aid Counselor?
Financial Aid is open 8:00am-4:30pm M-F.
Walk-in appointments are welcomed.
Harrin Hall 200
(501) 450-3140
finaid@uca.edu
uca.edu/financialaid

SCHOLARSHIPS
Information on institutional, state, and private scholarship awards can be found on the Financial Aid website. The UCA Foundation also offers privately-funded scholarships.
How do I find scholarships? Other scholarship opportunities can be found by following Office of Student Financial Aid on Cub Connect!
uca.edu/scholarships
uca.edu/foundation

STUDENT ACCOUNTS
This office assists students and families through the payment process for tuition and fees. See us online or in Bernard Hall for more information.
How do I pay my UCA bill? Pay online using CashNet through myUCA
Bernard Hall 110 | (501) 450-5015
studentaccounts@uca.edu
uca.edu/studentaccounts

VIEW YOUR ACCOUNT ON CASHNet
Log in to myUCA
Under Essentials/Current Students, click on CASHNet button
Previous, Current, and Future Term Balances are under Your Account
To make payment, click on ‘Make Payment / Add-on charges’
Click on the term you wish to pay or click ‘Pay All’ button to pay for all available terms
To change the amount, click on the appropriate term you wish to pay, update the amount you wish to pay, click Add to Basket
To complete payment, click Checkout button on bottom left and choose from Credit Card or Electronic Check (Savings also available)

STUDENT SUPPORT AND RESOURCE CENTER
This office assists students in locating emergency funding and other resources. If you have an urgent need for funding, please call or email to set up an appointment.
What do I do if I can’t afford textbooks? The SSRC has emergency funding available to help you with textbooks. Apply online.
Student Health Center, Room 306 | M-F 8:00am-4:30pm
(501) 852-0704
studentsupport@uca.edu | uca.edu/studentsupport/

UCA BEAR ESSENTIALS FOOD PANTRY
If you need food or household supplies, the Food Pantry will help. Anyone with a UCA ID (student, staff, faculty) is welcome. Please see website for hours.
Old Main 108
bearessentials@uca.edu
uca.edu/foodbank

VETERAN SERVICES
The University of Central Arkansas works with the Department of Veterans Affairs as well as other federal and state agencies to provided educational assistance to those who have served our country.
Harrin Hall 223 A/B
veteranservices@uca.edu
uca.edu/veteranservices

HEALTH and WELLNESS

AUTISM ADVOCACY PROGRAM
The UCA Autism Advocacy program offers low-sensory registration days, a first-year seminar for students with neurodiversity, a low-sensory student lounge in Old Main Hall, and a registered student organization, Autism and Neurodiversity Alliance (ANA), which is a social and advocacy group for students and allies that meets twice a month. (Student Lounge Closed – Fall 2020)
Department of Student Transitions Old Main 10
(501) 450-3220 | abaldwin@uca.edu

CAMPUS RECREATION
The Department of Campus Recreation, is a non-academic resource for the UCA community which operates out of the HPER Center. Those are Aquatics, COPA, Fitness, Intramural and Club Sports, Group Exercise and a Challenge Course near the Recreational Field.
Where can I have my personal bike repaired on campus? COPA offers basic bike tune-ups. They can also 1) change a flat tire; 2) change chain; 3) do cable adjustments; and 4) do a brake pad alignment or brake pad replacement. You provide the parts.
uca.edu/campusrecreation

COUNSELING CENTER
The Counseling Center provides mental health counseling and other counseling services for all currently enrolled UCA students.
What do I do if I’m too anxious or depressed to go to class? The UCA Counselors are here to help you with anxiety, stress, depression, or test-anxiety. Just make an appointment. We’re very helpful!
Student Health 327
(501) 450-3138 | uca.edu/counseling

GENDER NEUTRAL BATHROOMS
Gender neutral bathrooms can be found across campus. For locations, visit uca.edu/diversity/gender-neutral-restrooms

HEALTH CLINIC
The Student Health Clinic is staffed with a physician and four nurse practitioners to help diagnose, treat and monitor your health needs. Treatment of minor illnesses or injuries some chronic illnesses, allergy shots ordered by a private physician, blood pressure monitoring, crutch loan, education about a diagnosis, the women’s clinic, simple laceration repair, peak flow measurement, updrafts and pulmonary function tests are all provided to students free of charge.
Student Health Building
(501) 450-3136 | shc@uca.edu | uca.edu/studenthealth

LACTATION SUITES
Lactation Suites can be found across campus. For locations, visit uca.edu/diversity/lactation-suites

LOW-SENSORY LOUNGE
The UCA Low-Sensory Lounge in Old Main is a dedicated space specially designed with a sensory-reduced atmosphere. The lounge serves as a safe space between classes and at any other time a break is needed for students who benefit from a reduced-noise and low-activity environment.
Old Main | CLOSED FALL 2020 | M-F 8 a.m. – 4:30 p.m. | (501) 450-3220

REGISTERED DIETITIAN
Individualized nutrition consultations are held in a private setting.
Christian Cafeteria (first door on left)
(501) 852-0185 | (501) 733-6854 cell
slinkard-nathan@aramark.com

STUDENT WELLNESS AND DEVELOPMENT
Student Wellness and Development offers a variety of educational events, initiatives, and campaigns on wellness topics throughout the year, including program kits.
uca.edu/wellness

UCA POLICE DEPARTMENT
We believe a well-informed community is essential to achieving our goals. To that end, we have implemented numerous measures to ensure the safety of the UCA community and to provide timely warnings in case of an emergency.
How can I stay safe at UCA?
Be sure to download the Safe@UCA app onto your phone!
450-3111
ucapd@uca.edu
uca.edu/police

GLOSSARY

A-MAPs – an Eight-Semester Academic Map plan that shows all courses needed for graduation for every degree. Find these online at uca.edu.

Academic Standing – your overall academic status at UCA. “Good” academic standing means your GPA is a 2.0 or above. Below a 2.0, you will be placed on Academic Alert, Academic Probation, or Academic Suspension.

Blackboard – UCA’s learning management system where you can find the course syllabus, assignments, and grades.

The Bulletin – The Undergraduate Bulletin lists all degree programs and courses. uca.edu/ubulletin

CubConnect – CC is a centralized online hub for information on RSOs, events, news, student forms, and co-curricular achievements. (CC has replaced OrgSync.) Find it in myUCA.

FERPA – The Family Educational Rights and Privacy Act (FERPA) affords students certain rights with respect to their educational records. uca.edu/registrar/ferpa/

GradesFirst – You can make and track appointments for tutoring, coaching, and advising through GF, and monitor your Progress Reports through GF. Find it in myUCA.

GPA – Grade Point Average. Your institutional cumulative GPA includes all grades earned at UCA. Your semester GPA includes just grades earned during a specific semester. Some holds prevent registration until resolved.

Holds – Holds are placed on your student record to provide you with information about possible restrictions to college services.

MyUCA – UCA’s online student portal. Log in through uca.edu and find your account information, course information, and everything about UCA.

RSOs – Recognized Student Organizations. UCA has nearly 200 of these. Find them through CubConnect on myUCA.

Semester – An academic term. At UCA these include Fall (Aug-Dec), Spring (Jan-May), and Summer (I and II). UCA also has a three-week “May Intersession.”

Syllabus – An academic document that communicates information about a specific course and defines expectations and responsibilities.

UCA Core – Required courses for all undergraduate degrees. Others call this “general education.”