Technicians

Major Field Tech Services

  • Assist with questions and problems relating to the use of networked microcomputer systems.
  • Install, configure, and support networked microsystems.
  • Install, configure, and support networked computer software.
  • Activate new connections to network.
  • Troubleshoot network connections that are not working properly.
  • Work with other IT staff members to analyze, identify, and resolve network problems.
  • Promote goodwill and professional customer relations within the campus community.
  • Staff the IT computer support HelpDesk as needed in a professional and skillful manner.
  • Assist MAC users with hardware and software issues.
  • Provide tech support in dorms in the absence of dorm technician.
  • Assist infrastructure person with new building wiring projects.