We welcome you to come and visit the IST Help Desk. We are located in Burdick Hall room 101 on the first floor.
Microsoft Office 365 ProPlus
Microsoft Office 365 ProPlus is available for Students for free! Install your copy at http://ucabears.onthehub.com. You must register your UCA email address.
If you need help, reference the help document Installing Office 365 from UCA IST.
All UCA students emails have transitioned to Google Apps for their official UCA email. Please visit uca.edu/go/ga4students, for more information.
Student network accounts are automatically generated when the student is admitted to the University. All online systems are tied to this account including email, Blackborad, myUCA and wireless access.
Changing Your Network Account
Accounts cannot be changed unless the student legally changes their name and it has been updated in the Student Information System by the Registrar’s office. The student will then be required to get a new UCA ID from the BearCard office reflecting their name. Once these steps are accomplished, the student may choose to change their network account by presenting their updated UCA ID to the IT Helpdesk located in Burdick Hall 101.
You will have 30 days to transfer needed email or files from your old account to your new account. You may log in to your old account using your old username and password. After 30 days, your old account will be deleted and any data in it will be lost. Email addressed to the old account will be returned as undeliverable.
The UCA campus network is available in all UCA Residence Halls and some apartment buildings, so if you are living on campus you can connect to it. For the wired port in your room you will need a CAT5E patch cable. If you decide to connect your computer to the UCA network, remember the policies in the student handbook and the UCA Computer Use Policy apply.
Routers and wireless routers/access points broadcast services that the UCA campus network already supplies and so they can interfere with other students attempting to access the network. Please do not connect personal networking equipment such as routers and wireless access points to the network.
This form allows you to register wireless devices that have no ability to register manually. Some examples might be your wireless printer, television or gaming console. This is not for standard wireless devices like your phone, tablet or laptop.
Register Your Device
You should note that the wireless network in the apartments uses a radio frequency of 2.4 GHz. There are other products, such as some cordless phones, that also use this frequency. These products create interference with the wireless network, potentially causing connection problems for you and others in your area. If you are not sure if your product uses the 2.4 GHz frequency, please consult the documentation for that product. In most cases, this information will be included on the packaging. Cell phones will not cause this problem.
View Your Student Email On Mobile Device
iOS Devices – https://support.google.com/a/users/answer/138740?hl=en
Android Devices – https://support.google.com/a/users/answer/1738362?hl=en
Windows Phone Devices – https://support.google.com/a/users/answer/138636
BlackBerry Devices – https://support.google.com/mail/answer/78882 (be sure to click the + symbol next to View instructions for Google Apps email addresses)
On-Campus Computer Labs
There are a number of computer labs located around campus for various purposes. Some are available for student use at various times. Check with the department that owns the lab for their specific policy.
Setting Up Your Computer
There is no charge to connect your computer to the UCA campus network, but the setup and maintenance of your computer is your responsibility. UCA technical staff are not authorized to perform any type of work on your computer. If there is a problem with the network service itself please call the IT Helpdesk at 450-3107 and we will respond.
Protect Your Computer
It is important to have end-point protection software on your computer. If you do not currently have any, we strongly recommend you install one. There are a number of quality, no cost products available for your personal use. See the list here.