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Cynthia L. Burleson, Director of the Center for Insurance & Risk Management

Lecturer I of Insurance and Risk Management


(501) 852-2360

Cynthia Burleson is a lecturer and Director of the Center for Insurance and Risk Management at the University of Central Arkansas (UCA), located in Conway, Arkansas. UCA is the only higher education institution in the state offering a BBA in Insurance and Risk Management. Cynthia teaches in the program and works to develop relevant course offerings and materials.

Prior to coming to UCA, Cynthia was the Director of Compliance and Risk Management for PetFirst Healthcare LLC, a national pet insurance broker who recently was acquired by MetLife. In her tenure with PetFirst she was responsible for developing efficient processes for handling claims and licensing. Cynthia also worked with underwriters Munich Re, AIG, and IAIC to develop new pet insurance programs including working with an actuary firm to determine rating structure and with the underwriter to create appropriate forms. Cynthia was responsible for loss ratio estimation and presented at board meetings. Prior to joining the executive team at PetFirst Cynthia was a Regulatory Manager with Crum & Forster, Compliance Officer at American Management Corporation spending nine years specifically focused on insurance programs for the fuel marketing industry, and Brown & Brown Insurance as both a CSR and Commercial Lines Manager.

Cynthia earned a Master’s degree in Business Administration, and holds the AIDA, CRM, CPCU, CIC, ACP, and ACSR designations. She earned her CIC designation in 2001 and her CRM designation in 2017.

INSU 1300 Introduction to Insurance
INSU 3324 Risk & Insurance
INSU 4395 Insurance Data Analytics

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