This section contains information about technology needed to participate in online courses at UCA Online. Additionally, you will also find up-to-date information regarding technical support.
What Is Blackboard?
Blackboard is a web-based Course Management System (CMS) designed to allow students and faculty to participate in classes delivered online or use online materials and activities to complement face-to-face teaching. Blackboard enables instructors to provide students with course materials, video and audio presentations, discussion board activities, online exams, and more. The degree to which Blackboard is used in a course varies. For example, instructors may supplement an on-campus class (Web-Enhanced Course) by putting their syllabus and handouts on their course sites. In contrast, other courses may be conducted entirely through Blackboard (Online Course), without any on-campus sessions. Blackboard is the official Course Management System for UCA Online. See supported browser section below for Internet browser compatibility.
If your computer does not have the proper hardware, Blackboard may run slowly or may not run at all. Prior to using Blackboard on your computer, compare your current system configuration with the system requirements below.
Hardware Minimum Requirements
- 1.5 GHz CPU or greater with minimum of 1GB RAM
- Network adapter: LAN (Ethernet) or wireless (WiFi)
- DSL or cable broadband Internet (Dial up is supported but not recommended)
- 3G & 4G connections not recommended when taking tests
- CD/DVD drive and speakers may be required; refer to course requirements
- Windows XP, Vista or 7
- MAC OS X 10 or later
- OS x 10.4 Tiger not supported
- JAVA Runtime Environment
Blackboard Learn Release 9.1 is supported by a variety of technologies. To learn more about these technologies (including the supported web browsers), please visit Blackboard’s Supported Technologies page.
Blackboard Technical Support
If you student having technical problems with Blackboard, there are several support options.
- You can check the Blackboard’s Knowledge Base for information regarding your problem.
- You can call the 24/7 Blackboard Help Desk at 844-570-6764
- You can peruse the UCA Blackboard support website
- You can conduct a live chat with a Blackboard support technician
- You can submit a ticket directly to the Blackboard Help Desk
The Online Essentials section contains information about technology needed to participate in online classes at UCA Online. Additionally, you will also find up-to-date information regarding technical support and university policies and procedures. Please read this page carefully especially if this is your first online class.
Your computer should have a sound and video card. However, to experience multimedia online, you may also need special software programs called plugins. Plugins allow your web browser to view or play certain types of files, such as some audio, video, or chat functions.
- Adobe Reader – Download and Install Adobe Reader
- Adobe Flash Player – Download and Install Adobe Flash Player
- Adobe Shockwave Player – Download and Install Adobe Shockwave Player
- QuickTime Player – Download and Install QuickTime Player
- Real Player – Download and Install Real Player
- Windows Media Player – Download and Install Windows Media Player
Software and Plugins
Multimedia or software packages and plugins will be required for your study or to access multimedia applications on the web in relation to your studies. Also, there is a list of optional software that may be of interest to you but may not be required. Please check your course syllabus for needed software and plugins.
All UCA students access their email through Google Apps for Education. For more information on Google Apps for Education, please visit http://uca.edu/go/googleapps.