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Information Technology

Information Technology

The Department of Information Technology provides a variety of services to the UCA campus including: audio visual, distance education, end user support, networking, and business applications.

IT Helpdesk
The Information Technology Helpdesk exists to better respond to your requests and to schedule necessary service.
IT Newsletter
View the IT Newsletter to receive updates, events, and information about what is happening in the Information Technology Department.

IT News and Updates

Blackboard Supports the Latest Version of Java 6

Blackboard supports Java Version 6 Update 30.
Download Java Version 6 Update 30

 

Email WebAccess and Internet Explorer 9

Sometimes when using Internet Explorer 9 to access your email it will display a blank web page. Use the following steps to correct this issue.

Use Compatibility Mode: To turn Compatibility View on, click the Compatibility View button to make the icon change from an outline to a solid color . This Compatibility icon will be located to the far right of the address bar.

Alternatively you may use a different browser
FireFox: http://www.mozilla.com/en-US/firefox/fx/
Chrome: http://www.google.com/chrome
Opera: http://www.opera.com/browser/

 

Having Trouble Viewing Pages in Blackboard

We have noticed some issues with Blackboard that may require recommendations to:
Download the latest version of Adobe Acrobat Reader
Archive Versions of Java
Click here to see how to uninstall your current Java from your computer
Download Mozilla Firefox 3.6

Browsers and Operating Systems
Supported Browsers & Operating Systems for our version of Blackboard

 

GroupWise 8 Data Synchronizer

The Novell GroupWise system email, [calendar data and contacts can synchronize with a wide variety of mobile devices that use the iPhone, Android, Symbian(Nokia), Palm, and Windows Mobile operating systems] (Blackberry devices are not supported). This new service replaces the GroupWise Mobile Server. For further information on this service or to have your device added to the new system, please contact the Information Technology Helpdesk at 450-3107.

IT Helpful Resources

Centra  allows the use of web and video conferencing across the web.

Computer Security helps you to keep your computer safe from viruses, spyware and other malicious attacks to your computer.

iFolder 3 allows you to obtain your files through any internet connection.

Large File Transfer transfers any file that is too large to send through email. A notification will appear in the recipient's email to access the file.

Password Self-Service provides the UCA community an opportunity to change passwords from any internet connection at any time of the day we provide a self service program.

Self Help Desk has helpful information that helps you solve problems with your computer, installing iFolder 3, and much more.

Software/Downloads page provides information and installations about applications that you can use install on your computer.

Teamviewer for Windows
Teamviewer for MAC OS
is a quick remote support application for UCA Faculty and Staff.

Information Technology

  • Calendar
  • Divisions and Services
    • Administrative
      • Help Desk
    • Audio Visual
      • Equipment Loan
      • Technology Plaza
      • Viewing Room
    • Banner
      • Argos
      • CORE
      • Internet Native Banner(INB)
      • Operational Data Store/Enterprise Data Warehouse
      • Self-Service Banner (SSB)
      • WorkFlow
    • Desktop Support
      • Help Desk
      • iPrint
      • Microsoft Campus Agreement
      • Software and Downloads
      • Supported Computer Models
      • Technicians
      • Workroom
    • Distance Education
      • Blackboard
      • Centra
      • Distance Education Help and Support
      • Respondus 4.0 (For Instructors)
      • Respondus LockDown Browser
      • SafeAssign - Manual for Instructors
      • SafeAssign - Manual for Students
      • Tegrity
      • Video Conferencing
    • Networking
      • Accounts
      • Data Backup
      • GroupWise
      • iFolder 3
      • iPrint
      • Listservs
      • NetStorage
      • Pool Drives
      • Security
      • Storage Information
      • Student GroupWise Email
      • Wireless
    • Programming
  • Forms
    • Blackboard Request Form: Request Courses, TA's, Changes, etc.
    • Connect To An Existing Dataline Already Connected To The Network
    • Departmental Mailbox
    • Guest Access Request
    • Install A New Data Line
    • IP Address Assignment
    • Present A Presentation/Video At The Technology Plaza
    • Request A New Faculty and Staff Network Account
    • Request A Faculty and Staff Network Account Removal
    • Student Worker/Graduate Assistant Access
  • Help Desk
    • GroupWise
    • IT Location
    • Self HelpDesk
    • Training Sessions
      • iFolder 3 Training
      • GroupWise Basics Training
      • GroupWise Calendaring and Task Management Training
      • Sophos Anti-virus/Spyware Training
      • Training Sessions Location
  • IT Staff
  • Policies and Standards
    • Copper Data Colors
    • Data Fiber Infrastructure
    • Device Restrictions
    • Department Resources Provided by IT
    • Establishing System Passwords
    • Safeguarding System Passwords
    • Minimum Specifications For Office Workstations
    • Supported Computer Models
    • Technology Equipment Standards
    • UCA Board of Trustees Computer Use Policy
    • UCA IT Policy Establishment Procedure
    • UCA Board of Trustees Web Policy
  • Students
  • Technology Purchases
    • Desktops
      • Optiplex 580
      • Optiplex 790
    • Laptops
      • Latitude E6320
      • Latitude E6520
      • Thinkpad T520
    • MACs
    • NetBooks
      • IdeaPad S10-3
    • Printers
    • Projectors
      • M300X
      • NP350X
    • Tablets
      • Thinkpad X220t

Information Technology

Burdick Hall (BH)
Email: helpdesk@uca.edu
Phone: (501) 450-3107.
 
Helpdesk Login
IT Restricted Login

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