Frequently Asked Questions

1. How can I reach my student if we have a family emergency?

The UCA Police Department can assist you in locating your student during a family emergency if you cannot make contact yourself. For a police emergency call (24/7): 501-450-3111.

2. Is there a campus escort service to help students walk safely to a campus destination after dark?

Yes, the UCA Police Department will provide an escort to students that need one.  To request an escort, call 501-450-3111. For more information about campus safety, visit the UCA Police Department website.

3. How can I get information on financial aid for students?

Parents and students may obtain information concerning financial aid through the student’s MyUCA account, by calling 501-450-3140, emailing finaid@uca.edu, accessing the Financial Aid website or writing to Office of Student Financial Aid, 201 Donaghey Avenue, Harrin Hall 200, Conway, AR 72035.

4. I would like to access my student’s financial aid records. Is that possible?

Yes, you will need to complete a Release of Information/Consent to Disclose Information form each academic year.

5. Where can I get my questions answered concerning my son or daughter’s tuition bill?

Questions concerning a student’s bill, refund or payments are referred to the Office of Student Accounts. You may contact them by calling 501-450-5015, emailing studentaccounts@uca.edu, accessing the Student Accounts website, or writing to UCA Student Accounts, 201 Donaghey Ave, Bernard Hall, Suite 110, Conway, AR  72035

6. When will I get a tuition bill?

Tuition bills are sent to the student’s UCA email address.  These email bills are sent between a month and two weeks before the first day of classes.  However, as soon as a student registers for the next semester’s classes, their bill is ready in MyUCA. For additional information, please contact Student Accounts.

7. I have questions concerning on-campus housing, whom should I contact?

Housing and Residence Life is responsible for all on-campus housing. They may be contacted by calling 501-450-3132, emailing housing@uca.edu, accessing the Housing and Residence Life website, or writing to Housing and Residence Life, 201 Donaghey Ave, Bernard Hall 201, Conway, AR 72035.

8. I would like to view my student’s grades. How do I do that?

The Family Educational Rights and Privacy Act protects students’ rights to their educational records. In order for any other party to view the records, the student must complete a FERPA Authorization to Release Information from Academic Records form.

9. Where can I find the academic calendar?

The Office of the Registrar publishes the University’s official academic calendar.

10. Our family insurance company (or my employer) is requiring proof that my son or daughter is (or was) enrolled at UCA. What do I do?

Visit the Registrar’s website for the Academic Standing/Enrollment Verification form. This form must be filled out by the student and submitted to the Office of the Registrar. This document will take three full working days to process.

11. Are there immunization and medical requirements for new students enrolled at UCA?

Yes, In accordance with Arkansas State Law Act 141 of 1987, and revised Arkansas Department of Health Immunization Rules and Regulations revised 2009, all full-time students and those part-time students residing on campus are REQUIRED to provide legal proof of immunity to measles, mumps, and rubella (MMR), to the Student Health Clinic. Student Health may be contacted by calling 501-450-3136, emailing shc@uca.edu, accessing the Student Health website or writing to Student Health, 201 Donaghey Ave, Student Health Bldg 1st Floor, Conway, AR 72035.

12.  Where can I find information about events at UCA?

University Events calendar
Athletics calendar
Public Appearances calendar