Software Support Specialist – Tyler Technologies

Location:  North Little Rock
Job Title:  Software Support Specialist
Annual Salary:  $38.000+

Job Duties:
•Troubleshoot and resolve client’s online and phone inquiries regarding software issues, while providing excellent customer service
•Prioritize, analyze and manage multiple inquiries from a varied group of clients
•Advance product knowledge by reviewing new functionality and testing new product issues
•Create client facing documentation and collaborate with clients and co-workers via online forums
•Advocate for the client and ensure the software meets their business requirements
•Network and environment-related problems
•Assist with installation and upgrades

How to Apply: